Install the JCPIT Agent
Our monitoring agent keeps your device protected, patched, and visible to our support team. Pick your operating system below and follow the steps.
Download the Windows Installer
Click the button below to download the JCPIT Agent installer. The file is signed and safe to run.
Download for WindowsSmall download. Requires Windows 10 or later. Administrator access required.
Three Quick Steps
Once the file has finished downloading, follow these steps.
Open the downloaded file
Find Gorelo {J69piE6fAaE=}.exe in your Downloads folder, or click it directly from your browser's download bar. Double-click to run it.
Allow the installer to run
Windows will ask: "Do you want to allow this app to make changes to your device?"
This is a standard Windows security prompt. The installer needs permission to set up the agent service.
Wait for it to finish
The installer runs silently in the background — there's nothing to click. After a minute or two it'll be done and the agent will start protecting your device automatically.
Install on macOS
On a Mac, the agent is installed by running a single command in the Terminal. We've prepared the command below — just copy it and follow the steps.
Four Quick Steps
Don't worry if you've never used Terminal before — just follow each step in order.
Open Terminal
Press ⌘ + Space to open Spotlight Search, type Terminal, then press Return. A small window with a text prompt will open.
Copy the install command
Click Copy command below. The entire command will be copied to your clipboard.
if [ "$(pgrep -f "Gorelo.Rmm.Installer" > /dev/null && pgrep -f "Gorelo.Rmm.Agent" > /dev/null && echo "1" || echo "0")" = "0" ]; then api_url="https://gw.usw.gorelo.tech/rmm-login/api/login/rmm/device/registration/limit"; headers=( -H "Content-Type: application/json" ); json_body="{ \"LicenseKey\": \"KCK8N1BHyqJySGRHLZYC85YaQHJxs4XoO7zVb+G6q4OAF46Gke8KCQ==\", \"Os\": \"macos\", \"OsType\": \"$(uname -m)\", \"Hostname\": \"$(hostname)\" }"; response=$(curl -s -X POST "${headers[@]}" -d "$json_body" "$api_url"); isSuccess=$(echo "$response" | sed -n 's/.*"isSuccess":\([^,]*\).*/\1/p'); errorMessage=$(echo "$response"| sed -n 's/.*"errorMessage":"\([^"]*\)".*/\1/p'); if [ "$isSuccess" = "true" ]; then setupDownloadUrl=$(echo "$response"| sed -n 's/.*"setupDownloadUrl":"\([^"]*\)".*/\1/p'); INSTALL_DIR=/Library/Gorelo; SETUP_DIR=/Library/Gorelo/Setup; DOWNLOADED_FILE_PATH=$SETUP_DIR/GoreloSetupMacOs.zip; sudo rm -R $INSTALL_DIR; sudo mkdir -p $SETUP_DIR; sudo curl -o $DOWNLOADED_FILE_PATH -H "Keep-Alive: true" $setupDownloadUrl ; sudo unzip -o $DOWNLOADED_FILE_PATH -d $SETUP_DIR; sudo defaults write com.gorelo.app tLK -string "KCK8N1BHyqJySGRHLZYC85YaQHJxs4XoO7zVb+G6q4OAF46Gke8KCQ=="; sudo $SETUP_DIR/Gorelo.RMM.Setup/Gorelo.RMM.Setup; else echo "Error: " $errorMessage; fi; else echo "Gorelo is already installed on this device"; fi;Paste and run it in Terminal
Click into the Terminal window, paste the command with ⌘ + V, then press Return.
macOS will ask for your login password — type it in and press Return. You won't see any characters as you type; that's normal.
Wait for it to finish
The script will download and install the agent automatically. You'll see lines of text scroll past — that's expected. When the prompt returns to your-mac:~ you$, you're done.
What the Agent Does
Why am I installing this?
The JCPIT Agent is how we keep an eye on your device — it tells us if something is wrong, lets us apply security updates, and gives us a secure way to provide remote support when you need it.
Can you see what I'm doing?
No. The agent reports system health and security information — it doesn't watch your screen, read your files, or log your keystrokes. If we ever need to connect to your screen, you'll be asked first.
Will it slow down my computer?
No. The agent is lightweight and runs quietly in the background. You won't notice it's there.
Something went wrong with the install
Not a problem — give us a call on (03) 9021-0890 and we'll walk you through it. We can also install the agent remotely using Quick Connect.