Privacy Policy
JCPIT Support (“JCPIT”, “we”, “us”, “our”) is committed to protecting the privacy of our clients and website visitors. This policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We may collect the following personal information:
- Name and contact details (email address, phone number, business address)
- Business name and website domain
- Information submitted through our contact and security check forms
- Technical information such as IP address and browser type when you visit our website
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide our services
- Conduct security assessments you have requested
- Send you information about our services (only with your consent)
- Improve our website and services
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes encryption, access controls, and regular security reviews.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.
International Data Transfers
Some of our technology partners (including SentinelOne and Check Point) may process data in jurisdictions outside Australia. Where this occurs, we take reasonable steps to ensure your information is treated in accordance with the Australian Privacy Principles.
Cookies and Analytics
Our website may use cookies and analytics tools to improve your browsing experience and understand how visitors use our site. You can manage cookie preferences through your browser settings.
Your Rights
Under the Australian Privacy Principles, you have the right to access and request correction of your personal information. To make a request, contact us using the details below.
Complaints
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you may lodge a complaint with us. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, please contact us at helpdesk@jcpitsupport.com.au or call (03) 9021-0890.