Quick Connect
Need help right now? Download our Quick Connect tool and we'll connect to your computer securely to sort things out.
Download Quick Connect
Click the button below to download our secure remote support tool. It doesn't install anything permanently on your computer.
~100 MB download. Works on Windows and Mac. No installation required.
Follow These Simple Steps
Once you've downloaded the file, follow these steps to connect with our support team.
Download the file
Click the download button above. Your browser will download a file called QuickConnect.exe. You'll usually find it in your Downloads folder or at the bottom of your browser window.
Open the file
Double-click QuickConnect.exe to run it. You can find it in your Downloads folder, or click it directly from your browser's download bar.
Allow the program to run
Windows will ask: "Do you want to allow this app to make changes to your device?"
This is a standard Windows security prompt. The program needs permission to set up the secure connection.
Enter your support code
The Quick Connect window will open and ask you to enter a support code. Your technician will give you this code over the phone or by email — just type it in and the connection will start.
Wait for your technician to connect
Once you've entered a valid code, the window will show "Waiting for JCPIT Support to connect...". Just sit tight — we'll be with you in a moment.
You're connected — we'll take it from here
Our team will connect to your screen and help you with whatever you need. You'll be able to see everything we do, and you can end the session any time by closing the window.
Nothing to Worry About
Is this safe?
Yes. Quick Connect creates a secure, encrypted connection between your computer and our support team. We can only see your screen while the session is active, and you can end it any time by closing the window.
Does it install anything?
No. Quick Connect is a temporary tool — it runs once and doesn't install anything permanently on your computer. Once you close it, it's done.
Can you access my computer without me knowing?
No. We can only connect when you run Quick Connect and enter the support code. You'll see everything happening on your screen, and closing the window ends the session immediately.
My browser or antivirus flagged the download
Some security software flags remote support tools because they allow screen sharing. On Mac, you may need to allow it in System Settings > Privacy & Security. This is a false positive — Quick Connect is a legitimate tool used by IT professionals. If you're unsure, give us a call on (03) 9021-0890 and we'll walk you through it.